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Lodging Interactive Launches Commingle-Plus Premium Customer Engagement Service

Lodging Interactive Launches Commingle-Plus Premium Customer Engagement Service
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Lodging Interactive, the award-winning digital marketing and social media engagement agency that exclusively serves the hospitality industry, today announced the launch of CoMMingle-PLUS Customer engagement service for luxury resorts and hotels. CoMMingle-PLUS The properties provide the highest level of guest engagement services 7 days a week with social media marketing, direct responses to messages via social media with property escalation, and customized guest review responses for all OTA and Google Business sites.

“CoMMingle-PLUS is like having departments for internal marketing via social media and responding to guest review with all the necessary tools and skilled team members, but without the need to hire a single full-time employee,” said DJ Vallauri, founder and CEO of Lodging Interactive. “With staffing issues expected to continue into 2022, CoMMinglePLUS provides solutions to ensure properties are able to maintain the levels of engagement service their guests have come to expect.”

Hospitality customer service starts on social media.

Consumers, irritated by long queues over the phone, have found social media services to be fast, convenient and successful. According to a recent Nielsen survey, 64% of respondents now prefer to communicate with businesses over contact them.

The hospitality sector can expect a boom in the number of dissatisfied guests in 2022 with continued global supply chains and staff shortages. According to a recent report commissioned by Hootsuite, the demand for customer service via social media is growing rapidly.” Mr. Valore added. “CoMMingle-PLUS provides the property with peace of mind knowing we’ve got our social customer service engagement and guest rating responses covered, 7 days a week.”

CoMMinge-PLUS services are offered 7 days a week and include:

  • Guest review response services, all OTA, Facebook and Google Business services.
  • Property Escalation and Crisis Management.
  • Respond and participate in customer posts on social media.
  • Direct message response services via Facebook Messenger and Instagram.
  • Custom content creation services on social media, calendar, publishing and sharing.
  • Social media driven advertising ideas and campaign management.
  • On-site photography and video services on social media for stories and reels.
  • Interactive Marketing on Facebook Messenger and Instagram Direct Messages.
  • hotellinkpoison A service for connecting a social media audience to the websites of hotels, shows, restaurants, and destination content pages.

Since launching CoMMingle in 2006, Lodging Interactive has written and published over 5 million guest reviews for hundreds of hotels. CoMMingle’s clients include select and full-branded services, as well as independent luxury hotels and resorts worldwide.

Click here to find out how CoMMingle-PLUS It can benefit your possessions. You can also call us at 877-291-4411 Ext 704.

About Lidding Interactive

Since 2001, Lodging Interactive has been the leading provider of digital marketing services to the hospitality industry. Clients include select services and full-branded services, as well as independent luxury hotels and resorts worldwide.

Lodging Interactive is the parent company of Comingl:Inject, the company’s social media marketing and reputation management division that serves hundreds of hotels, restaurants, spas, and management companies.

The company also provides subscription-based website development and digital marketing services through its HotelSiteXPRESS offering. The service is based on a ‘pay-as-you-go’ model and does not require any capital investment on the part of the hotel.

Lodging Interactive is a HSMAI Adrian Award recipient and has won awards from the International Academy of Visual Arts, Interactive Media Awards, Horizon Interactive Awards, Internet Marketing Association, Academy of Interactive and Visual Arts, and Magellan Awards from Travel Weekly, interactive lodgings have been honored. As an industry leader.

For more information please contact [email protected], 877-291-4411 ext. 704 or visit the company’s website https://lodginginteractive.com.

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