Marketing Agency

Digital Marketing Tactics for Owners to Increase Sales: Chat and Customer Service

Digital Marketing Tactics for Owners to Increase Sales: Chat and Customer Service
Written by publishing team

Digital Marketing Tactics for Owners to Increase Sales: Chat and Customer Service


Cotactic Media is a leading collaborative and tactical digital marketing agency in Bangkok. With a renewal rate of over 80%, we collaborate with our clients to ensure impressive returns on their marketing investments.

With over six years of experience managing over a hundred different digital marketing campaigns, Through Google and Facebook (Meta), we focus on developing the right marketing strategies and tactics for our clients while understanding their big dreams and return on investment.

Cotactic’s, a digital marketing agency, The main disciplines are lead generation, pay-per-click (PPC) and search engine optimization (SEO). Across industries such as banking, insurance, financial services, food products, e-commerce companies, educational institutes, cosmetics, skincare, auto accessories, car dealers and rentals, real estate and hotels.

Welcome to the era of commerce chatting

There is a major shift in the shopping behavior of the Thai consumer as more chat purchases are made. Thais love the human interaction aspects of shopping and are open to building trust and establishing relationships with the company or brand they are about to buy from. These chat shopping behaviors have shown profitable effects on customers’ purchasing decisions.

When Cotactic started as a digital marketing agency in 2016, we had first-hand experience with chat sales. For one of our automotive clients, we launched an advertising campaign to generate leads on Facebook (Meta). Within a few days of launch, we started receiving inquiries from Facebook lead (Meta) forms, comments, and chat messages in Facebook messenger. During the first week, the cars were sold out on Facebook messenger without customers needing to visit showrooms or wanting to test drive. During the first month of Cotatic’s lead generation campaign, we helped our partner generate 508 times return on ad spend (ROAS) with a 3% sales conversion rate.

With the growth of online chat shopping behavior in Thailand, customers expect the highest level of service when communicating with online businesses. You will complement customer service and play an important role in the success of many online businesses, especially companies in the e-commerce space.

This is because the expectations of customers when shopping online differ from those when shopping in brick and mortar stores. Not having physical stores to visit takes away the convenience and security that customers previously relied on. First interactions and high response rates are the keys to building customer trust and boosting conversion rates.

As a digital marketing agency, Cotactic Media takes care of all of our partners’ marketing activities by planning and creating eye-catching content to drive shoppers to engage with their brands. Thus our partners are free to shift their focus to providing honest Thai hospitality and good customer service, thus ensuring that customers have a happy online shopping experience.

If you are a business owner and looking for a digital marketing agency to help you with marketing strategies and tactical plans, you are welcome to have a conversation that could lead to a mutually beneficial cooperation.

call us:

Website: www.cotactic.com

Facebook: Cotactic Media

@font: @cotactic

Call: 065-095-9544

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